Back to all jobs

Internal Support Engineer

  • icon tag Job Category: IT
  • icon briefcase Job Type: Full Time
  • icon earth Job Location: Eastern Europe (remote)
A guy with a cat
A guy with a cat

Do you like to automate routine processes and want to have the freedom to choose your stack and tools? Are you willing to help a fast-growing product company in one of the most interesting and profitable industries in attracting leads? Then welcome to Siren Group! When you join Siren, you will become part of an innovative team with high ethical business principles.

This role is full-time and offers home working flexibility

Siren Group is a digital marketing company based in Switzerland with remote staff across the world. We specialize in generating consistent new business opportunities for medium- to large-size companies, including Fortune 1000s. Our latest venture is HomeBuddy.com, an online home improvement marketplace in the U.S. HomeBuddy offers a great opportunity to work on an interesting, challenging, and constantly evolving project.

Being already a very successful firm with stable double-digit annual revenue increases, we are aiming for even more explosive growth! Our company’s success is delivered by a smart, self-starting, and entrepreneurial team which we are actively growing.

Siren offers a remote and flexible work environment, competitive compensation, benefits, and the opportunity to grow in your career.

We are looking for a Support Engineer to join our Infrastructure and Automation team, which migrates infrastructure to code, automates CI/CD processes, improves the resiliency of our services, and supports company development projects. First and foremost, we are looking for a team player who loves his job. We have a strong technical team, and we are ready to help you develop.

What You Will Be Doing:

  • Support internal customers
  • Providing customers with 1st line IT support
  • Formalization of customer queries in Jira and escalating serious technical issues to the DevOps team
  • Following up on technical queries and providing prompt feedback
  • Assisting customers with account setup and application installations
  • Troubleshooting IT issues by asking customers targeted questions
  • Providing customers with step-by-step guidance to resolve technical problems
  • Work with Atlassian products
  • External and internal systems administration
  • Access control and accounts
  • Documenting error reports and monitoring performance metrics
  • Compiling IT instruction manuals and useful IT support resources.

About You:

  • 2-5 years of experience as a support engineer
  • In-depth knowledge of Windows, Linux, and Mac OS environments
  • Advanced knowledge of IT software, hardware, and network setup
  • Base knowledge of networking technologies (TCP/UDP, NAT/Firewall/VPN)
  • Extensive experience in resolving customer IT queries
  • Proficiency in documenting processes
  • Base knowledge of monitoring tools & logging
  • Advanced knowledge of Atlassian products
  • Ability to think critically
  • A very good level of English, at least Upper-Intermediate. Fluent Russian.

Nice to have:

  • Containerization/Virtualization (Docker);
  • Experience working with CI/CD;
  • Experience working with cloud platforms
  • Base knowledge of git;

What We Offer:

We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team!

  • Competitive compensation according to your skills, experience, and professional accomplishments;
  • Generous paid vacation, sick leave, and paid holidays;
  • 100% remote work, allowing working and traveling;
  • Flexible work hours, when it is convenient to plan your working and personal time;
  • Work in one of the most dynamic and fastest-growing industries;
  • Ambitious and challenging tasks with a high degree of responsibility and independence;
  • Multicultural environment;
  • Supportive, friendly, and professional team, which you can always rely on;
  • An allowance program for compensation of expenses for wellness and the home office;
  • Paid training (school, events, conferences).

If this sounds like you, we should talk!

How to become a «Siren»

icon

HR Recruiters and the Hiring Manager select the best candidates for Siren

icon

Introductory 30 min Zoom/Skype interview with HR

icon

Test task or questionnaire (depends on the role)

icon

Hiring Manager or Technical interview

icon

Final interview

icon

Offer