Senior Client Relationship Manager

Are you passionate about bringing clients to success? Are you willing to join a quickly growing, product-oriented company while working remotely from home? Then welcome to Siren Group! By joining our team, you become a part of an innovative team with an ethical approach to business relations.

This role is full-time and offers an opportunity to work from home (100% remote) 

Siren Group is a digital marketing company based in Switzerland with remote staff across the world. We specialize in generating consistent new business opportunities for medium- to large-size companies, including Fortune 1000s. Our latest venture is HomeBuddy.com, an online home improvement marketplace in the U.S. HomeBuddy offers a great opportunity to work on an interesting, challenging, and constantly evolving project. 

Being already a very successful firm with stable double-digit annual revenue increases, we are aiming for even more explosive growth! Our company’s success is delivered by a smart, self-starting, and entrepreneurial team which we are actively growing. 

Siren offers a remote and flexible work environment, competitive compensation, attractive benefits, and the opportunity to work on a professional team and grow in your career. 

We are searching for an enthusiastic and open-minded Senior Client Relationship Manager who can find creative and effective ways to build, manage, and grow relationships with our clients and deliver exceptional service.

To be a successful one of the Sirens, you need to be passionate about being a part of a very dynamic, challenging, and fast-growing business. This position isn’t for you if you’re seeking a routine office job.

What you will do:

• Your mission will be to become an advisor for up to 30 key accounts, grow client revenues, and prevent client churn.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• In every interaction with clients, you need to be prepared, present current results in the best light possible, analyze the campaigns to have a deep understanding of the performance, and make suggestions on where we (us and the client) can both grow.
• This role demands exceptional organizational, communication, interpersonal, and analytical qualities.
• You should have already demonstrated success in growing and protecting existing revenue, developing advisor-level relationships, and confidently presenting strategic recommendations, and discussing money and scope with clients.
• This individual will be responsible for all aspects of their client portfolio's results (performance), relationship, and growth (expansion revenue and referral generation), and will be an integral member of a great team of like-minded professionals.
• Provide input on new processes and workflows as needed.

The ideal candidate: 

• 5-8 years of experience in Customer Success, Account Management, or Business Development
• Be results-driven, a problem solver, and have strong analytical capabilities
• In-depth knowledge of client relationship management strategies
• Familiar with digital marketing and advertising fundamentals
• Comfortable presenting strategic recommendations despite resistance
• Confidently handle objections and develop best practices
• Experience growing and retaining client relationships
• You're accountable for wins and loses and a natural problem solver
• Provide and receive objective internal and external feedback
• Experience in the home improvement industry is an asset.

What We Offer:

We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team!

• 100% remote work, allowing working and traveling;
• Flexible work hours, when it is convenient to plan your working and personal time;
• Competitive compensation according to your skills, experience, and professional accomplishments, including a company bonus;
• Paid vacation, sick leave, and holidays;
• Work-life balance;
• Work in one of the most dynamic and fastest-growing industries;
• Ambitious and challenging tasks with a high degree of responsibility and independence;
• Multicultural environment;
• Supportive, friendly, and professional team, which you can always rely on;
• An allowance program for compensation of expenses for wellness activities and the purchase of technical equipment;
• Paid training (school, events, conferences);
• Employee Assistance Program and other perks.

If this sounds like you, we should talk!