Client Onboarding Specialist

Are you passionate about bringing clients to success? Are you willing to be a part of a quickly growing, product-oriented company while working remotely from home? Then welcome to HomeBuddy! 

This role is full-time and offers home working flexibility

HomeBuddy is a robust online marketplace connecting contractors with homeowners to complete home improvement projects in the U.S.

Already a well-established, successful firm, HomeBuddy is growing at a fast pace and is determined to achieve even more explosive growth. To support this ambitious vision, we are actively developing our team of smart, self-starting and entrepreneurial individuals in many professional categories. 

HomeBuddy offers a remote and flexible work environment, competitive compensation, attractive benefits and a great opportunity to work on interesting, challenging and constantly evolving projects. As a member of the HomeBuddy team, you will be part of an innovative and dynamic environment where your ideas and efforts will be valued and make a significant impact. You will have the opportunity to collaborate with talented professionals from diverse backgrounds, contributing to the growth and success of the company.

We are seeking an enthusiastic and open-minded Client Onboarding Specialist who can leverage their creativity and expertise to establish, oversee, and enhance relationships with our clients, ensuring the delivery of exceptional service throughout the onboarding process and preparing new clients for a long-term relationship.

To be successful at HomeBuddy, you need to be driven, creative, and adaptable, ready to take on new challenges and thrive in a fast-paced environment. This position isn’t for you if you’re seeking a routine office job. 

 What you will be doing:

• Serve as the primary point of contact for new clients, guiding them through the onboarding process and ensuring a seamless transition from sales to account management
• Collaborate with sales teams to gather necessary documentation and information from clients, such as campaign requirements, API information, and billing information
• Utilize various tools and software to manage records, documents, and data related to client onboarding, ensuring efficient organization and easy access for relevant teams
• Develop and maintain an onboarding roadmap and project plan for each client, outlining key milestones, tasks, and timelines to ensure a smooth and efficient onboarding process
• Provide ongoing support to clients during the onboarding process, addressing any questions, concerns, or technical issues that may arise
• Continuously evaluate and improve the onboarding process, identifying opportunities to streamline workflows, enhance client satisfaction, and drive efficiency.

About you:

• 1-3 years experience in a client-facing role, preferably in client onboarding, account management, or a similar customer-facing role
• Exceptional communication skills, both written and verbal, with the ability to effectively convey complex concepts
• Familiar with digital marketing and advertising fundamentals.
• Provide and receive objective internal and external feedback.

What we offer:

• We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team!
• Competitive compensation according to your skills, experience, and professional accomplishments, including a company bonus;
• Paid vacation, sick leave, and holidays;
• 100% remote work, allowing working and travelling;
• Flexible work hours, when it is convenient to plan your working and personal time;
• Work in one of the most dynamic and fastest-growing industries;
• Ambitious and challenging tasks with a high degree of responsibility and independence;
• Multicultural environment;
• Supportive, friendly, and professional team, which you can always rely on;
• An allowance program for compensation of expenses for wellness and the home office;
• Paid training (school, events, conferences).

If this sounds like you, we should talk!